terrible service

So when taking out my Telkom home internet i was promised a mobile sim card and it allowed me access to 2Gigs of data per month. After having and paying my home internet contract for 4 months already Telkom still has not resolved my mobile sim data. I have been to Canal Walk and was given a sim and was told it would be active immediately, but this was not the case. A week later I went to the Kenilworth branch, stood in a line for 20 mins, got to the counter and was told a technician needs to resolve the matter but he would only be back at 16:20 as he was on a break and he leaves at 17:00. After 30 mins I return and managed to speak to technician who advised that i need to do a sim swop and I had to stand in the line for another 20 mins. Eventually I get to the counter and they do the sim swop, and tried it in various devices but still nothing, settings sent, still nothing. I was advised by Sherwon Tarentaal that he could not resolve my matter as the technician had gone home by then but he would get the technician to call me tomorrow. 7 days later and still no call-back.