TERRIBLE SERVICE

Our account was suspended, we paid on the 13/02/2019 and i called the call centre i was advised that the suspension was lifted. I've been doing a back& forth from the billing & fault department. No one can give a concrete answer as to why our office lines are still suspended. The billing department asked me to log a fault (19/02/2019)i did got a reference number 9CRI200219, and was told a technician would come through. The technician never did. i call today to get an update on the fault, im now told that on the 21/02/2019 the line was suspended due no non payment. I call the billing department im told again that the ticket never went through to have the suspension uplifted. I must now call after 4 hours to check if the suspension was lifted. Like we are on week 2 no office lines.