Terrible Service

Received a 3G FLLA WI-FI PHONE. We have been having problems with our current landline and Telkom has sent the above phone as a solution. We received this phone two days ago and we have set it up and it states from the instructions that we need to wait two days for the SIM to be activated. We have now passed this waiting time and the phone still states no mobile connection. We called the number 081 180 for assistance and held on for 20 mins and no answer. Totally useless Telkom the way they treat their clients.