Terrible Service

Item: Telkom
Rating: 1
Author: Marike L

My mobile line has been suspended for the past 2 months due to the incorrect debit order details being used. After I rectified the matter the outstanding amount was eventually debited from my account last week Thursday (15 Nov.) at around 6AM.

I phoned your call centre on Friday to get an update on when my line will be restored, to which the operator answered I must wait until Monday (yesterday).

Monday I phoned the call centre, as my line was still suspended. The operator told me I should wait until Tuesday (today) for it to be restored.

It is now Tuesday and my line IS STILL SUSPENDED. I am paying for a service that I am not receiving.

From what I can understand the debit order was successful, but the collections department needs to allocate the funds in order for my line to be restored, but this is not being done.

The lady that assisted me today was brilliant and so helpful, but it seems like someone in your collections department is not doing their job. PLEASE rectify the situation as soon as possible.

Helpful (0)

Replies (2)

Marike L's updateReviewer Update

22 Nov 2018, 10:35

Telkom!!!!!!! Following from the above, on Tuesday the lady that helped me advised that I wait ANOTHER 24 - 48 hours, as the collections department still had to allocated the collected funds (the debit order went off more than a week ago). This is unacceptable! There is no outstanding funds, yet my line is still suspended. This is the reference of the debit order: Ref TELKOM TELK ********** 06T181115NAEDO DR 1377 If my line is not resotred before the end of business today I am taking legal action, as I am paying for a service I am not receiving and Telkom is breaching the contract.

Marike L's update22 Nov 2018, 10:35

Reviewer Update

Marike L's updateReviewer Update

22 Nov 2018, 10:40

*allocate *restored

Marike L's update22 Nov 2018, 10:40

Reviewer Update

*allocate *restored