Terrible service

<p>I received n invoice now at the end of April stating that I was overdue and owed double my amount (Which is impossibe as I have a debit order each month for Telkom). I contacted the call center and was assured that this was a mistake on Telkom's side and that I would get an update invoice in the following week. It is now a week later, I still do not have an updated invoice. I called the call center and was assisted by Evans Dlamini who kept telling me that they are unable to send me an updated invoice (or one that has atleast been rectified) as I use these invoices for claiming purposes. I must've explained myself 4 times until I felt that I was not getting anywhere with the consultant. I asked to speak to the call center supervisor Levi. After taking about 20 mintues to find the call center supervisor I was told they conveniently on a conference call. I requested that Levi (call center supervisor) return my call as this was an urgent matter but no call came my way. I find this unprofessional that a company as big as Telkom cannot even issue an updated and rectified invoice upon a customers request and that I was told, by the call center agent, to just explain the mistake to my company. WHAT?! Telkom, you are unprofessional, your call center staff are not equipped to handle calls and successfully resolve issues. You have no sense of customer service and you seem to disappoint every time. Unfortnatley I know people who work at Telkom to whom I can address this issue and will take the matter further.</p>