Terrible Service

<p>Good day, I am a new customer to Telkom mobile, i initially waited 5 days before I was able to collect my new devices and sign contracts. Upon my last visit on saturday, 27/05/2017 - I was waiting in the queue to see a consultant - upon reaching the front on the queue, I went to a consultant that I had previously not dealt with - I provided him with my Identity Document. Once my ID was scanned, and much confusion, he advised that I rather go to the consultant who was previously working on my order.</p> <p>After moving from one desk to another - my Identity document went "missing". I then asked to see the CCTV footage and was advised that only the manager can access this footage and he/she is only in on monday (29/05/2017). As I could no longer take off work - my mother went in to speak to the manager. The manager never came out of the back room - but my consultant mentioned to my mother that they were rewinding the footage to see what happened to my ID book. After a long wait and them apparently going through the video footage and through paper work - it was told that they cannot find any evidence of what happened to my ID book.</p> <p> </p> <p>How on earth can the staff at Telkom not provide me with feedback to who misplaced my ID - and not offer to take it further. I have now had to go and report my ID ****** and attempt to get a new ID (and pay for it) as I am writing exams in 2 weeks and will be allowed to attend without my ID.</p> <p>I am so disgusted in the way this matter was handled and still cannot believe that the footage does not reflect what or who has my ID.</p>