Hellopeter
Share Your Experience
TT
TMcG T

1 reviews | Active since Jul 2018

23 Jul 2018, 10:25

Terrible Service

I have been pushed from pillar to post, between Sales & Billing.

I have used all mediums available to me to communicate, and every time I get a different story and empty promises, only to get NO concrete feedback or genuine assistance.

On numerous occasions have I sent through proof of payment, and made follow up calls since I paid the R700.00 deposit for the new ADSL package which I have ordered.

I ordered on the 03 July 2018, and I paid the deposit on the 4th of July 2018.

I have also on numerous occasions requested, and begged for Telkom to PLEASE URGENTLY allocate the payment to my order, and likewise to PLEASE escalate installation and delivery URGENTLY!

I have spent numerous hours in trying to get my service which I have ordered to NO AVAIL!

Today is 20 days since I have placed my order and NOBODY is doing a thing about it, and the payment is still NOT reflecting!

I now have no further option but to lodge a complaint with ICASA in this regard.

0
Replies (5)
Telkom
Telkom's reply24 Jul 2018, 13:22
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

TT
TMcG T's update24 Jul 2018, 13:27
Reviewer Update
Hi. My order number is: ***A. My ID Number is: *** 08 7 The address is for our new residence at: 13 Le Roux Road Rosedale Park East London 5247 My Cellphone Number is: ***. My email address is: ***. Thanks Terrence McGowan
TT
TMcG T's update27 Jul 2018, 07:48
Reviewer Update
Dear Telkom. Kindly please URGENTLY provide me with a response? I was provided with a new order number on Monday the 23rd due to the original order being "cancelled" on the system due to the R700.00 not reflecting within the 7 day required time-frame on Telkom's system. I was assured that my deposit payment had been allocated to the new order, and that my order would be "marked" and processed as "urgent", as well as being prioritized / escalated since I had already paid the deposit on the 04th of July. It is now well in excess of 21 days....... Please respond as soonest, because I am now properly fed up, and about to lay a complaint with #ICASA? Please just get my service delivered and installed? Really guy's this is totally unacceptable! Thank you....
TT
TMcG T's update27 Jul 2018, 07:49
Reviewer Update
The new order number is ***A.
TT
TMcG T's update04 Aug 2018, 06:46
Reviewer Update
Where is the promise to escalate my order for urgent delivery and installation? Today is a full month since I paid my R700.00 Deposit. Just please get my order resolved! I'm sick and tired of the poor & pathetic service from Telkom! I need my ADSL order ASAP PLEASE! My broadband Moblie Data Contract is not even working efficiently! This is NOT FUNNY anymore! You guys are heading for where the SABC is heading. Sort your **** out!