Terrible service

Terrible service. Our landline has been down for over a week now and as a result our adsl and this is not the first time this has happend. I have logged multiple faults and asked questions but there has been no attempt at all to even respond with an explanation or status of our fault. When you check the fault status online with your landline number it shows that their are no faults in this area. To me this is unacceptable service and you telkom should be ashamed of yourselves.