Terrible Service.

I was on chat with one of your agents now and the moment things started getting a bit tough he just says thank you for contacting telkom and ends the chat. I am annoyed because my account got debited half the amount of my bill when all the money was available, yesterday I get a message about suspension to my surprise due to your mistake. I had to go out of my way at night to an ATM to pay in the money because you guys were too *********** to take the right amount the first time. The level of service I received from your agents is appalling and I am tired of this. I will provide you with my receipt if need be. I need to know what you guys are going to do to keep a long and loyal customer since the guys in the call center dont seem to give a damn.