Terrible service.

Needed to downgrade my wifi adsl line speed from a 10mb/s to a 4mb/s because I relocated and the new address can't handle the speed. I've been waiting since the beginning of June and yet nothing's happening I'm still waiting for the downgrade, I've send several emails to ask what's going on and they keep saying it's work in progress, how long do you have to wait, don't think anybody at Telkom company knows how to do their job! So disappointed. You guys should close your doors, you're not worth it.