Terrible Service

I have been to the telkom gateway store inbox numerous occasions to get an iPhone contract I am an existing customer with an active contract. The staff at telkom gateway do Not have any sense of customer service and refuse to answer any of my calls. I was My application would even referred to back office and it would take 3 days it has now been 3 weeks and I have no time receive a sendible answer. I have spoken to numerous staff every time I went in store and I am told another 3 days. I am totally disgustedly by the type of service