Terrible Service

Our internet service goes down at least every two months. Sometimes for six weeks at a time. You cannot escalate the service until 5 days have passed. First our e-mail went down and then the whole lot. We called Telkom yesterday and today. Both times we were disconnected mid conversation. No one calls back. We are convinced that Telkom only wants to force us to get fibre so they continue to give us a service that never works. The service that we get from them is beyond terrible!!