HR
Hans R

1 reviews | Active since May 2017

23 May 2017, 12:45

Terrible Service

<p>I purchased new premisses and moved from Kraaifontein to Pearly Beach on the 24th Oct 2016. I phoned the telkom help line 10210 the previous week and gave then notice that I am moving on the 24th Oct 2016 and would like to terminate my ADSL services as well as the tel No ( ********** 521) from the afore mentioned date but would like to continue using my telkom e-mail adress. Telkom used to e-mail my monthly invoice I was paying for the afore metioned services monthly via EFT transfer.That is when my trouble started. After spending hundreds of rands phoning the telkom help desk from my mobile and being shunted from pillar to post I am now is a sutuatiing where Telkom says that I owe them R 2345.64. In fact they sent me a SMS this morning saying that if I pay the outstanding amount they will recommect my service. I also sent many e-mails and spoke to various supervisors and my last reference is Ref ********** 38A but to no avail. This has been going on for 6 months now and I am at wits end. If there is anybody that can assist me with this I would appreciate it sincerely.</p>

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Replies (1)
HR
Hans R's update24 May 2017, 10:54
Reviewer Update

Thank you Keagan. I appreciate the response and you efforts to assist me.

However Telkom has now suspended my Telkom e-mail adress as well now and this is impacting my small business badly. I spoke to Telkom once again this morning and they admitted that they suspended my e-mail adress due to non payment. I made it clear in all my correspondance would like to keep my e-mail adress and that I will pay for my e-mail adress but I am not prepared to pay for a telephone line rent that was supposed to be have been suspended 6 months ago.

Please assist.

Hans Reiman