BZ
Barend Z

1 reviews | Active since Apr 2013

18 Jun 2018, 11:18

Terrible service

I ordered a 10Mb ADSL Line. the technician completed the installation but could not sign off the line, apparently I can get only a 8Mb line due to the distance to the exchange. So the technician cut of my line and took the router and left. It has been 3 weeks since that day. I am calling Telkom EVERY day and every day a different story...and still nobody can tell me when the installation will happen.

0
Replies (2)
Telkom
Telkom's reply29 Jun 2018, 08:23
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

BZ
Barend Z's update29 Jun 2018, 08:28
Reviewer Update
Hi Tumelo thanks for the reply. Telkom actually came to install my line on Monday. This has been a really frustrating order but it is done now. Regards Barend