Terrible Service

I have been having terrible issues from Telkom from Feb this year, so i requested a change of banking details and the agent that i had spoken to failed to update my details, i called in at the end of April and requested it again, another agent that i had spoken to mentioned that the previous agent did not update my banking details and failed to cap my limit.

She mentioned that i will be deducted for an amount of R1700 and some odd change and i queried it so telkom charges you just about R200 and something for failure to collect funds....

Not sure why i am liable as i called in to updated mt details and the agent failed to do so.

I was meant to be debited at the end of April however once again nothing happened i received a text stating that my acct was going to be suspended due to non payment.....in June

So the deducted R2000 from my acct in the middle of the Month , on Saturday 16 June 2018 and a further R748 today the 18.06.2018

I had called in 3 times for someone to help me and every time the same story

The 1st guy i had chatted to i requested for a billing summary and he said his TL will give me a call and he will mail me and after 4 hours nothing, so i called back another lady didn't even get her name was so rude to me she placed me on hold for over 27mins

Then the call had failed i called back requesting for all the call recording from Feb 2018 till now i then got told i would need to get a court order to obtain these calls, Like whattttt the hell,

Now they have deducted the money owed to them and my line is still suspended and im in the process of being handed over.

I have now decided to take this to the credit ombudsman because no one can help me im done with telkom and their dam terrible services.

Uptill now no one has called me being a consumer to see if i have been assisted or not...

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