Terrible Service

Over a month now that we have received nothing but terrible and disgraceful service from Telkom. We placed an order online for the uncapped ADSL WiFi contract on the 10th of April 2018, after the application was approves we were then advised to make a payment for the deposit which was done at the Centurion Mall branch on the 26th of April 2018. When we enquired the way forward we were advised to wait for a call for installation to be received within 7 to 14 days. The period passed without any communication received from Telkom. I then visited the branch again to enquire, that is when I was advised that the order got lost and they have to create a new order which is not what we had signed up for because your online packages are "different" from the packages at the walk-in-centres, meaning now have to pay more that what we had intially signed up for. Ok, that's not the issue, the issue is that till today the installation is not done over a month already, everytime we call or go to the branch there are always problems, either they have to create a new order again or there are issues with the address, or payments not reflecting.

Due to the frustrations I could no longer deal with the customer service reps and requested to deal with the manager Gladys Gumede, whom has tried to help tirelessly to get this done communicating with the "back office" , she has exhausted all her powers as the order is now stuck somewhere with "IT" on the system and she cannot do anything further to assist. We don't even know now how long we have to wait for this to get done. This is urgently needed and we are not willing to settle for any other package than the one we app**** for.

It is so frustrating, infuriating and disgusting to be receiving such a terrible service from such a reputable company that has been providing services nationally for years! Can someone urgently get back to us within the next 24 hours otherwise, tell us if you do not need our business so we may cancel and search for other service providers interested in doing business with us. We cannot help but worry about the service we will receive from you within the next 24 months of the signed contract if you are failing dismally to service us now in the beginning.

Looking forward to your prompt positive response?