Terrible service

<p>I subscribed for a 4mbps ADSL line, technician came out on that Thursday installed the line and everthing was working 100%.I went to the store on friday to sort out some minor issues and ask the lady can she upgrade my 4 mbps line to 10 mbps.for some reason she cancelled my 4 mbps line and reordered a 10 mbps line.and now 3 weeks later still wainting for technician to come out again.for what reason I dont know.the line was already installed.and dont think they will try from their side to sort out the problem.Noo way the problem is on telkom side but we as the customers must wait.very bad service from telkom.</p>