Terrible service

We have long standing poor service query with Telkom. Each time we contact them whether it's for cellphone query or ADSL line we don't get our problem resolved. I have a list of people contacted at their offices who could not help. Some are arrogant and told me to go to Social media, and told me to even mention my reference numbers. No one takes accountability on anything, each time we have gone to their offices we get different stories. I have gone to Tygervalley store in Cape Town, Cape Gate, Canal Walk and we did not receive service but different stories. The best they could do at the stores is to give a number to call and during that call you wait at least 30 minutes to an hour to get through to a rude agent who still does not assist you.

The services at Telkom is pathetic, i actually have no words to the kind of service we have received from them. They have an arrogant attitude, with no customer services at heart. I had a call from Mandisa calling from their dispute department, i still ask myself how did she get the position. Her service and attitude was rotten to say the least. Can somebody assist in connecting me with somebody who can at least listen and then advise if they can assist me or not!

Telkom needs to wake up and understand that without customers they have nothing.

Regards Patrick.