Terrible service

My husband purchased a laptop from the Baywest PE Telkom store on the 14th of Feb 2018. The laptop came with an anti virus programme that the store didnt have in stock at the time. He was promised a call by the sales person when the stock arrives. He went into the store this saturday because he has not heard from the sales person. The initial sales person was in the store though but the sales lady that was available advised she was unable to help him an said he must come back to the store on Monday to talk to the person that sold him the laptop. To date still no call was recieved and we still do not have the anti virus. This is the type of service we experience each time we have to interact with the staff at that store. There is apparently no managers in the store over weekends an we have to accept what we are told. They refuse to take our details to offer any refering to be called by the manager when they are in the store.