Terrible service

I have been trying for almost three weeks to have a mobile contract transferred to my daughter's name without any luck. We have signed all the necessary documents and handed the requested info and copies thereof to the agent. He advised that it would take two days. Three visits and numerous e-mails later to the original assistant and a colleague of his (to which the agent has not even responded), the contract still has not been transferred.

An online chat with a Telkom agent (because there are no direct contact details to the stores) just refers me back to the store.