Terrible Service

Around the 6th and 8th of February I reported My WiFi to Telkom Technical Support Call center after 3-4 days Technician was assigned to fixed My internet, He (Technician) came and Said the problem is my modem I must call Call center for reference to book My Modem for repair. The Guy who helped me asked me to reboot My modem if My modem switches off and on again it means there is nothing wrong with My modem, He gave me a reference number in case the modem is not working later at home I reset my Modem My modem switches off and on again I realized that the problem is not My Modem the following day I called Telkom Technical Support. I called Telkom Technical Support Call center for Reference the lady who assisted me run the test and confirmed that the problem is not My Modem She will assign Technician to come and fix lines nobody come to my house around the 19th of February I called Technical Call Centre for follow up the Guy who assisted me open a new call with a new reference no one came to me a week later I did a follow up I was assisted by Busisa He promised me to escalate the query nobody came back to me after a week I called again I spoke to Mary Shibamba , She refers my query to resolutions specialist and promised I will be contacted same day nobody came back to me it is now more than a month without help