Terrible Service

I app**** for a contract last week Tuesday till this day I haven't got a response.when I went to their store today I was told to pay R700 in order to be approved. without clarity on that also I was just given a customer care line for further assistance..I wasn't too shocked of the uselessness of their customer care line, I was on hold for over 30 minutes waiting for a consultant to attend to my call till I ran out of patience.Telkom is just useless and stupid they should either level up to the standard of other network providers or just shut down their useless services.