Terrible service

<p>I cannot recall the date, but sometime in January I called in at the Telkom Offices in Shelly Beach, Port Shepstone to query an account. After having stood in the queue for about an hour I was attended to. I then saw that there was a special on for 80 gigabytes of data for R369 p. m. I enquired about this and was informed that if my contract was older than a year old I would be able to change it. No other explanation regarding costs or the procedure was given to me. The consultant then said I should wait until 17 February as other deals may come up. He then gave me his details and requested that I call him closer to the time. I called him several times around 17/ 18 February but to no avail. I then contacted him via e-mail, to which he responded that they were awaiting stocks. He made no mention of whether any better deals had come up but requested that I wait for him to contact me by the following Wednesday. When I did not hear from him, I sent him another e- mail. He then responded that I should come in with my ID and proof of residence. No other explanation or information was given to me. On 24 February 2018 I went to their offices with the required documentation. Once again, I had to wait for approximately an hour. Chairs are not provided for the customers and one has to stand for the entire duration. The consultant who had attended to me on the previous occasion was busy with another customer so I went to the next available consultant. Just then the previous consultant went past and upon seeing me, said to his colleague, &ldquo;tell her about the costs&rdquo;. I enquired whether any other deals had come up to which he rep****,&rdquo; I suggest you take this one&rdquo;, referring to the R369 offer. The consultant checked on the computer and then told me that I could either pay R800 to change my contract OR take a new contract at no charge. I then said that I would take the new contract. He said, &ldquo;in that case I require 3 months bank statements, your salary advice, proof of residence and your id document.&rdquo; I reminded him that those documents were already in their possession but he was adamant that that was the procedure. I asked why the previous consultant had not asked me to bring these in. His reply was that he would reserve a router for me but told me quite firmly that I had to come in with the required documentation by Wednesday, 28 February 2018. On Monday, 26 February 2018, I took time off from work and went back to their offices. Yet again, I had to wait in the queue for over an hour. When it was my turn, I ended up with yet another consultant. I explained why I was there. He checked on the computer and advised that I had to pay in R800 to migrate to a new contract. I explained what I had been told but his response was that I would have to pay R800 whether I took a new contract or I changed my contract. I was flabbergasted because this had not been explained to me by either of the previous consultants. When I said this to him, his colleague (the second consultant) insisted that he had informed me of this. I take exception to this as I was accompanied by my son who can verify my statement. This consultant explained further that my contract had another 8 months to run and the charge of R800 was in respect of the device. If I decided to take a new contract, I would effectively have 2 contracts in place. My concern is the misleading and inadequate information supp**** by the previous consultants, their utter disregard for service delivery and total lack of concern about the inconvenience they are causing their customers. Also the lack of chairs or seating arrangements, bearing in mind that some elderly and frail people also have a need to visit these offices.</p>