Terrible service

<p>I have a mobile contract with telkom, and I have been using this contract for around 4 years.</p> <p>Yesterday I noticed that I had no Data, where I was supposed to receive 5Gb of data every month.</p> <p>I was really happy with this contract, and when I called the Telkom mobile assistance line, they advised me that my Dada had expired? They billed me for this contract so How is this possible? I am upset that this is the type of service I receive, when I have been a valued customer for so long. I overheard the manager speaking to the consultant "tell the customer that we can add the 5 Gb of data for him, but he will have to pay extra for it" This is ridiculous. If I am happy with what I have been using, why change? Is this a marketing strategy to force consumers to take out a new contract for 4 times the price in equivalence? I am not impressed with this, and if this is not resolved, I will take this matter up with the CPA.</p>