Terrible service

Can someone working for telkom please assit me urgently or can i please have my cash back so i can go get a phone from another service provider ,im tired of calling telkom everyday and your consultant keep telling me different things like you guys dont communicate or do your work properly. I ordered a phone on the 12 Feb online and was told it would be delivered within 5 days today its the 21 feb and i still havent received any phone .My account has been debited but i dont have the phone ,how do i pay for a phone i dont have and when i call your office im told my order was declined because of the debit order that bounced back but i called and some lady mentioned she will assit and you debited again when the funds where available .But still when i call im being told my order is declined but youve taken my cash ,Why is that? Can i just get my cash back if your not going to help me with this issue i dont understand why a big company will be moving me in circle just to resolve this small issues, Refund my money back if your not going to deliver thr phone i odered .Im tired of this and i had to call you everyday and hold for few miutes using my own airtime . Can somebody please call me with a solution or just refund me back if you dont want to offer me the mobile . ********** 139