Terrible Service

I have a Telkom landline and last year in August they put a new pole in my yard. Every since they put in thenew pole my telephone never worked. I phoned their help line many times and wasted alot of airtime, because it is not a free number. I went there physically and we don't have a Telkom in our town, so I had to drive to another town to their shop. They send me a sms that they will contact me telephonically within 24 hours but never phoned. My reference number was 815551. My phone is still dead. My wife is old and had a stroke and is walking with a crutch. We used theTelkom land for her seeing that she does not understand mobile phones and could phone home to hear if she is ok or if she wants to phone. This is totally bad service. My phone is off since last year in August and they are not bothered by it at all.