Terrible service

I called Telkom about 3 times today needing information on a few things.

The biggest problem is that no one seems to have information of hand. Like how do you train your call center staff, what does your training programme entail.

1. You guys put me on hold for 20 mins and the guy still couldn't adequately assist me. 2. One of your ladies gave me a number to call without checking the information and i had to be redirected to guys for the information 3. The last guy I talked to couldn't tell me a simple thing and made me hold ten minutes to tell me that he couldn't help me.

In fact I'm thinking of cancelling all the services i have with you guys and moving back to Cell C.

I have never dealt with such incompetence in my life. I do not understand how all you staff can be so ill prepared to give simple answers that a normal call center agent should have.