terrible service

I have been calling the telkom call center to get my telephone line fixed (the number is ********** 564 since 8 February 2018 (fault reference number 45CVK080218). I keep being told by the call center that this problem has been allocated to a technician and the technician will advise me when they can come fix this problem. Almost a week later noone has come to address this problem, and as a client I find this unacceptable because I am currently being billed for a service I do not have access to. Today 14 Feb, i talked to a supervisor at the call center, Zenande Lusizi and she provided me with the following escalation number ********** .