terrible service

<p>First you wait hours to get thou to them .<br />Secondly it seems as if not a single person knows what's going on or what they are doing .<br />I've called in to their sales department towards the end of 02/2017.</p> <p>On the first day the lady that called me to confirm my application , she made it seem as thou the application was completed by reading out the terms and conditions of the contract ,at the end of the call she advised me that the application still needs to be approved and I should be getting a call back from her with in 24 to 48 hours to notify me if the application is successfull , she then advised me if the application is successfull there will be a debit on my account in 24 to 48 hours ,which I didnt have a problem with .</p> <p>I waited a whole week with no word back , I then called to do a follow up on the application and was advised that it takes 7 working days to be approved ,Someone then advised me that they would get the agent who i spoke to, to call me back .</p> <p>Again i waited another day for that phone call . I then called again and only then was I put thou the agent who did the application with me ,who then advised me the application was declined due to the fact that they could not get a hold of my work to confirm employment . as i told the girl the first time i work under an agency however she tried contacting the company directly -I then provided her with the correct information . And was told that i will get a call back to confirm .The following day I called back and agent inform that they still do not know if it was approved or not ,they then made me wait on the line for about 10 mins only to tell me again that someone will call me back . Later on that day i got a call to ask if my account has been debited .Confused as why they are debiting me for something that has'nt been approved .I informed to the guy that i am still waiting for confirmation as to weather i do qualify for the contract or not . He then used Telkoms favourite and popluar line "I WILL GET SOMEONE TO CALL YOU BACK " . I waited again and suprise no call . Since they mention that all calls are recorded i informed the last guy that should i not get any confirmation the next day to cancel everything .Which i taught was done ,Untill my Account was debited for god knows what when i should now have no dealings with telkom . Angry i then called and requested to speak to a teamleader as non of the agents know anything . The team leader was worst then the agents the most unhelpfull person of them all .He was dam rude as if i had taken his money. He has no sence of speaking to people . He as a team leader could not provide me with a refernce number for a refund he advised me i would receive my refund on 26/04/2017 its now the 01/05/2017 and nothing . i could not get his name or email address .I think his name is Letukuthula Magwaza i couldnt manage to get his email address as he refused to be patient and let me take it down properly .</p>