TERRIBLE SERVICE

Good afternoon

We have sent in an application to Telkom Mobile on 01 February. We were told that there is a turnaround time of 24-48 hours. Tomorrow is the 13th of February and we still have not received ANY feedback regarding the application.

We currently have numerous lines with Telkom Mobile and have been told that we have to go through the ENTIRE credit vetting process AGAIN in order to apply for a new line. However, we cannot understand why this is taking so long.

Every time I call in to query, I receive a generic response that NO ONE can assist until the back office has dealt with it - which is of NO help whatsoever.

Please advise.

Order number: ********** 17A CV case: ********** 4

Regards