Terrible service

My telephone line went faulty and I reported it to Telkom on 20 January 2018. The fixed line wire had snapped from the telephone pole (dropped wire). I contacted Telkom on a daily basis to monitor progress. I escalated the issue daily. Today, 1 Feb , I called again and I was told the the case has been 'parked'. The best case repair date was 16 Feb. I have been incurring exorbitant mobile data costs due to by disconnected internet. Why does it takes so long to send out a repair team ??? I am looking for alternates to Telkom.