1 reviews | Active since Jan 2013
Terrible service
<p>I have put in a request to move my home line to a new residence who already has an existing line. This request was made on 23 March. On 28 March I received confirmation that my line will be moved on 11 April. I had to ensure that someone is at the house the whole day as they cannot give a specific time for their visit. On the day they arrived but said something was wrong and left. On 12 April I received a new confirmation for 26 April. Once again someone had to sit and wait for the technicians even though nobody showed up (in spite of smses confirming that they are dispatched). On 27 April I received another sms and waited at home for the whole day even though they did not show up. On 28 April I receive a further sms that they will only come on 15 May. During this whole time I am not give a name or number to call someone to follow up. I had to phone the call centre who merely puts you through from one department to the next until you ultimately give up. During all this time I have to continue to pay for the line rental and data bundles even though I cannot use it. Telkom is the worst company. If you do not have to deal with them, avoid it at all cost.</p>
In spite of the reply on 28 April, no one has contacted me to address the matter and they have not made any further efforts to assist me in finalizing the matter. They have instead postponed my connection date even further. They are a communications company, yet they have not picked up the phone at any stage to talk to me and further make it impossible to contact them as they only send me from pillar to post. Yet they have no problem taking my money without provide any service to deserve it.
In spite of the reply on 28 April, no one has contacted me to address the matter and they have not made any further efforts to assist me in finalizing the matter. They have instead postponed my connection date even further. They are a communications company, yet they have not picked up the phone at any stage to talk to me and further make it impossible to contact them as they only send me from pillar to post. Yet they have no problem taking my money without provide any service to deserve it.