Terrible service

My telephone line went down with my ADSL in the very early hours of 21 December. Telkom states on its fault reporting that skeleton staff would be available to attend to faults. Since I reported the line on 21 December, no technician was out to my house.On 22 December I found a technichian next to the road in our neighborhood that told me it's a line fault, and that it would only be attended to on 8 January 2018 as they are going on leave from the 23 December. Mweb is my ADSL service provider and they said 7 to 10 days turnaround time. Between telkom and Mweb I'm being given the runaround as it turned out on 2 January that it is 7 to 10 work days. All I get is meaningless sms's telling me they are attending to the problem.