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Annelene T
1 reviews | Active since Jan 2012
04 Jan 2018, 10:50
TERRIBLE SERVICE
We have a company with 6 phone lines. On Tuesday (2nd of January 2018) we reported that all the lines are down. The business next door also has no phone lines. We have heard nothing more, and today (Thursday), I followed up on the status of the fault. The reference number I was given is only for one line, but they will not send a technician because the line has been suspended yet again, due to the ******** activities of Trudon. Between Telkom and Trudon I am not sure who is the worst. Now I have no phone lines and no one to attend to it, the incompetence is so mind boggling, I don't have words. Please give me alternatives to Telkom - we can not operate a business like this!
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Annelene T's updateReviewer Update
18 Jan 2018, 09:34The ADSL line (016) ********** is dead again but the internet portion is working. Our switchboard lines sometimes drops calls and the primary hunting line (016) ********** only works sometimes, other times it does not ring through to the switchboard. Now I have been without lines for two weeks and with unreliable lines for another week and I see no rebate on the account for no service. Apart from that I have again been billed for reconnection fees due to a suspension for Trudon's unauthorised amounts on our bill.
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Annelene T's update18 Jan 2018, 09:34
Reviewer Update
The ADSL line (016) ********** is dead again but the internet portion is working. Our switchboard lines sometimes drops calls and the primary hunting line (016) ********** only works sometimes, other times it does not ring through to the switchboard. Now I have been without lines for two weeks and with unreliable lines for another week and I see no rebate on the account for no service. Apart from that I have again been billed for reconnection fees due to a suspension for Trudon's unauthorised amounts on our bill.