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MS
Mpho S

1 reviews | Active since Feb 2013

24 Apr 2017, 08:22

Terrible service

<p>We first reported our faulty telephone line on the 10th and then after received an SMS that the line will be fixed in 48 hours, when we followed up a few days I was told the query has been closed as the telephone line has been fixed. A new query was logged and again an sms sent that the line should be restored in 48 hours, to this day we are still waiting. We receive no communication from Telkom.</p>

0
Replies (4)
Telkom
Telkom's reply24 Apr 2017, 12:04
Official

Good day Mpho,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

MS
Mpho S's update11 May 2017, 16:53
Reviewer Update

Good day,

Please provide us with an update on this.

Thank you.

Mpho

MS
Mpho S's update24 Jul 2017, 15:34
Reviewer Update

Dear Telkom,

To this day we have not received a call from your agent.

Regards

Mpho

MS
Mpho S's update10 Oct 2017, 12:36
Reviewer Update
Dear Telkom Please assist withm we have been sent from pillar to post about this, now i have just been informed that this line has been cancelled. Please advise who authorised this cancellation. Your urgent assistance in this regard will be highly appreciated. regards Mpho