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Carel S

1 reviews | Active since Aug 2015

12 Dec 2017, 18:43

Terrible Service

I am still awaiting feedback from Telkom Business after i have reported a fault 5 days ago, as i have no internet or line, after 2 follow up call to the call center, no one can give any feedback on the status, progress or when anything will happen to fix the line , internet is one of my core business service i use, can anyone advice a better solution to internet ADSL access as Telkom is also just going down the drain day by day and we need to find a productive service provider for business ?

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Replies (2)
Telkom
Telkom's reply27 Dec 2017, 04:31
Official

Hi BB700

The fault is now with the dispatch centre and has been escalated, requesting that a technician urgently attend to the fault.

No ETR is available as yet.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

CS
Carel S's update02 Jan 2018, 12:19
Reviewer Update
Following up with Telkom today, no escalation were done, as was also nothing done with the previous 10 time I have called the business services number , a new escalation number was given - ********** , this is after the 3de call today, I was also provided a number for open serve , incorrect number, to speak to them Kesego Marope & Dennis Mantel? but the 3de call center agent does not now any thing about this number or people. no reaching 4 weeks still with no working line?