Terrible service

I have been trying for the past month to clarify our account. It is in my husband's name and since October I have been phoning to rectify the account as Telkom upgraded us to fibre without our request or authorization. I have been holding for about 15 minutes at a time and was sent from A - Z and nobody helped. When eventually I asked to speak to a manager on 27 November at 10213, Thabo said he may not put me through as I am not the account holder. My husband could not speak to the manager and I tried to explain that as I have access to all the relevant information, they will be able to see that I am who I am saying. I have been wasting valuable time during my work to try and fix a mistake that Telkom made, but to no avail. It is the worst experience that I have had so far. After two months my account is in arrears as nobody can be bothered to rectify it or find out you from Telkom authorized it !!!