Terrible service

I ordered a 4Meg uncapped internet line on the 4th of November with telkom everything went off well I paid the deposit required to get the adsl line installed I finally got a install date for the 15th of November I requested a day out of work as I received a SMS telling me it will be a whole day job ,on the morning of the 15th I got contacted by the installer telling me they got the order wrong it had to be sent back to commercials which is messed up ,as a first time telkom client I felt angry knowing that I wasted a day out of work for nothing then the installer asks me if I can go to kenilworth Centre asking them to find out if they can do the order for me which is not my job so I contacted the call centre I sat on the phone for more than 3 hrs trying to get this resolved , eventually I got a call back from telkom (Lester) telling me a installer would come through to install the adsl line he eventually got here at 14:50 (WHOLE DAY JOB) with no router just to inform me that my line was faulty and a technician had to come out to fix the line I contacted them on the 20th November 2017 just for the call agent to tell me they don't have any stock for the technician to fix the line it's appalling service I'm really dissastified with telkoms service there is no communication and as a communication service provider they are terrible I have to call after them they can't provide me with dates or anything there is absolutely no customer service .