Terrible Service

When upgrade my adsl line from 2mbps - 4mbps and then form 4mbps - 8mbps it was so easy. I just had to call 10210, follow the voice prompts and answer a few security questions. After nearly 2 years with Telkom I wished to move over to another ISP so I called in expecting the same procedure it took for upgrading and new products but this was not the case. It turns out a few security questions are not enough and this cannot be done over the phone. I was emailed a form to full out by Sifiso Masenya which I did and emailed it to Telkom on 4/10/2017 to which I received no response. I called in a few weeks later and I was told that there isn't any cancellation requests under my name. I then went in store and filled out a cancellation request but when I called again I was told that there is no cancellation request under my profile again. I then emailed Sifiso Masenya who responded a few days later with

"Afternoon, Please send the form to the email address at the top of the form. Sorry for the slow responses. I haven’t been working for the past few weeks. I’m sorry for the inconvenience we have cost you.

I hope this finds you well

Sifiso Masenya

On the 12/11/2017 I received my bill and when I called in to query why I am still being billed as its been way after the 30 day cancellation period since 4/10/2017 and the answer shocked me. The lady I spoke to apologized and told me the reason is because they have a huge backlog and my service will be cancelled on the 28/11/2017. Even when I called and spoke to Wendy she asked me to forward her the mail to which I received no response but I was told that my problem will be escalated. I was told the same thing again today as if these people are just programmed to say a certain thing in a certain situation