terrible service

I app**** for the internet package unlimited home for R599 per month for witch i was approved and told i would reserve documentation to confirm this with in the next 48 hours and got no feed back only to find out today with me phoning to day my self that i am really not approved due to an outstanding account from 2005 of R118 of witch i was not even aware of got no bill no nothing and when i asked Danrre from the billing deportment to please give the backing details so i could pay it to get my interment Oder approved she could not or would not provide me with it. i think that is disgusting customer service.