Terrible Service

<p>I am a new customer & ordered my ADSL on the 25th of March.</p> <p>A technician only came out to install on the 11th of April without a router & said that I had to collect it from Telkom but no one advised me about this when I signed up. At Telkom the technician configured the router & said that all we have to do is plug it into the Telkom line & we will be up and running. However that was not the case, we could not connect to the internet. I called Telkom & was transfered to 4 departments only to be told that they need to escalate the issue & then they will send out a technician to sort out the problem. I have a reference number but to this day no one has called me or sent me an sms to confirm when this issue will be resolved.</p>