terrible service

App**** for a 10mb line based on telkom coverage on the 26th of September,technician came to me and said they cannot give me a 10mb the exchange cant handle it they have to downgrade me to a 4mb which is fine except they refuse to get back to me with any valueble progress call ove 12 time since the start of October and have still not received any line installation but what they have done is give me a user name and password so that they can bill me at the end of this month for a line that i have not received this is horrible service from such a well established company !!!!i want my line or money back !!