Terrible service

Good day, I am absolutely shocked at the service i have received from you guys over the past week. Our home internet has been offline since last week and i have been on the phone countless times and have been informed that the problem is on your guys side. I have been promised twice that they have marked this issue as urgent and that a technician has been notified and will be sent out to fix the problem. I was told it would be sorted out by Friday 6pm and yet nothing has changed. We have a business that is trying to be run from home and cannot get any work done due to this issue, not to mention the amount of money we have had to spend on Data. I want to know when this issue will be rectified???? The fault number is 465cnk051017.