KG
Kubendran G
1 reviews | Active since Dec 2015
02 Oct 2017, 10:14
Terrible Service
I have been a Telkom mobile client for over 6 years. In that time I have gone from a single contract to currently having four contracts. All these accounts are in my personal capacity but I have 2 different statements which has 2 contracts each. Even with repeated calls to telkom I am yet to get it right to have it all on 1 billing invoice.
At the end of July I had a problem with my salary, as the company I work for had a few financial difficulties. I called all my creditors and explained and all except Telkom helped. I explained my problems and arranged to pay half my bill so they would not disconnect my service. To my great surprise it was still disconnected. My salary issues persisted till the end of September. I have had no use of any of my phones since 11 August 2017. Telkom still is billing me the full contract amounts. They debited only 1 invoice and not the other from my bank account on the 29th September.
I have called them to sort out again this morning but still getting no help.
The levels of incompetence from this company is shocking. Speaking to someone who can actually help is impossible, it is easier to speak directly to God and get a response.
I really hope that I can get help to sort out my account soon.
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Replies (1)KG
Kubendran G's updateReviewer Update
13 Oct 2017, 18:30Hi Launa,
Hellopeter has a record of your reply which you never made public. I have never recieved a call from 1 of your useless staff as it is 5 days later and you promised me a call within 4 days. Instead I was ****** by your company by the amount of R1081.I complained that i had 2 billing accounts as a private individual but was told that one account was a bussiness account and the other private. Lies, as both accounts where taken under my personal capcitiy. Six months later you still cannot almagamte 4 contracts to 1 bill. I complained about your promise about not cutting my service if I paid 40% but I paid 50%. It was still done. You have no honesty. On the the 29/09/2017 you debited my one bill with R1081.60. You never debited the other account. I called your call center but had no response as to why. Today I was debited R1339.60 for the same account that was previously debited. So you stole R1081.60 from me. I am laying charges of theft with the SAPS tomorrow as I tried calling your call center and spoke to a consultant named Ayanda and asked to speak to a supervisor. After 59 minutes I never spoke to him and the call was dropped on your side after Ayanda told my wife she was transferring to the superviser. My wife took over the call as I got more and more irrate and ended up being vulgar on the line. True to telkom this woman said to my wife that she was transferring her to supervisor however the call was cut. Ayanda said that the account payment was reflected yesterday but my daughter says the sim is working but no data is on the sim. I paid twice for nothing. AWESOME!!!
Account summary
Date Description Reference Amount
01 Sep 2017 Balance brought forward R 1,081.60
Subtotal R 1,081.60
01 Oct 2017 Invoice for September ********** 645 R 258.00
Subscription & usage for FreeMe 1GB Deal R 199.00
Subscription & usage for SmartInternet Top-Up R 59.00
1GB Deal
Total due R 1,339.60
Due by 31 Oct 2017 R 1,339.60
Today i was debited R1339.60. I called the call center to sort out but never got to speak to a supervisor instead spent 59 mins and 58 secs of my Friday afternoon on a call with no resolution and was abruptly cut off. I still have not spoken to anyone besides a consultant who has no authority to make descisions or have an acceptable explanation. Please answer me as to why one account is debited and not the other? Why was the one account debited twice. In accordance to NCR my previous credit history was not even looked into although I have done my part in notifying Telkom of my salary issues. I need the recordings of the calls as of the 31/07/2017 and all the there calls there after. Ayanda also advised me that I was previously miss informed, now tell me am I suppose to pay the price of the incompetence of your staff and management. Avoiding escalated calls is merely a decoy. Wake up and take responsibility. WELL DONE LAUNA AND TELKOM. I AM NAMING LAUNA AND TELKOM IN MY ***** CHARGE.
DEAN GOVINDER
KG
Kubendran G's update13 Oct 2017, 18:30
Reviewer Update
Hi Launa,
Hellopeter has a record of your reply which you never made public. I have never recieved a call from 1 of your useless staff as it is 5 days later and you promised me a call within 4 days. Instead I was ****** by your company by the amount of R1081.I complained that i had 2 billing accounts as a private individual but was told that one account was a bussiness account and the other private. Lies, as both accounts where taken under my personal capcitiy. Six months later you still cannot almagamte 4 contracts to 1 bill. I complained about your promise about not cutting my service if I paid 40% but I paid 50%. It was still done. You have no honesty. On the the 29/09/2017 you debited my one bill with R1081.60. You never debited the other account. I called your call center but had no response as to why. Today I was debited R1339.60 for the same account that was previously debited. So you stole R1081.60 from me. I am laying charges of theft with the SAPS tomorrow as I tried calling your call center and spoke to a consultant named Ayanda and asked to speak to a supervisor. After 59 minutes I never spoke to him and the call was dropped on your side after Ayanda told my wife she was transferring to the superviser. My wife took over the call as I got more and more irrate and ended up being vulgar on the line. True to telkom this woman said to my wife that she was transferring her to supervisor however the call was cut. Ayanda said that the account payment was reflected yesterday but my daughter says the sim is working but no data is on the sim. I paid twice for nothing. AWESOME!!!
Account summary
Date Description Reference Amount
01 Sep 2017 Balance brought forward R 1,081.60
Subtotal R 1,081.60
01 Oct 2017 Invoice for September ********** 645 R 258.00
Subscription & usage for FreeMe 1GB Deal R 199.00
Subscription & usage for SmartInternet Top-Up R 59.00
1GB Deal
Total due R 1,339.60
Due by 31 Oct 2017 R 1,339.60
Today i was debited R1339.60. I called the call center to sort out but never got to speak to a supervisor instead spent 59 mins and 58 secs of my Friday afternoon on a call with no resolution and was abruptly cut off. I still have not spoken to anyone besides a consultant who has no authority to make descisions or have an acceptable explanation. Please answer me as to why one account is debited and not the other? Why was the one account debited twice. In accordance to NCR my previous credit history was not even looked into although I have done my part in notifying Telkom of my salary issues. I need the recordings of the calls as of the 31/07/2017 and all the there calls there after. Ayanda also advised me that I was previously miss informed, now tell me am I suppose to pay the price of the incompetence of your staff and management. Avoiding escalated calls is merely a decoy. Wake up and take responsibility. WELL DONE LAUNA AND TELKOM. I AM NAMING LAUNA AND TELKOM IN MY ***** CHARGE.
DEAN GOVINDER