Terrible Service

We bought an intergrated sim card in March and no one can explain why the card isn't working. We went into the store to get a new sim card and no one could assist. We were at the store for 2 hours. A fault was logged only to follow up and find out it was logged incorrectly. We've been trying to sort this problem out since June. When we call no one seems to know which department can help. When asked to speak to a manager we get put on hold only to have the call cut. Today we spent 3 hours on the phone and yet the problem still hasn't been resolved. This is very frustrating! And I would not recommend Telkom to anyone with the service we have received!