DM
Debbie M

1 reviews | Active since Jan 2015

05 May 2015, 15:28

TERRIBLE SERVICE

If you are looking for DISGUSTING SERVICE then you will find it at Telkom!<br> <br> My daughter went overseas last year for 6 weeks. We completed the International Roaming form ONE month in advance. When she got there - NO INTERNATIONAL ROAMING! Due to the SLACKNESS of Telkom NELSPRUIT Riverside Mall Branch.<br> <br> SO now my daughter has an opportunity in USA we decided to do the paperwork TWO MONTHS in advance in the Telkom Riverside Mall NELSPRUIT BRANCH again! We must be stupid stupid stupid!!!!<br> <br> She is in USA and NO ROAMING again! Thank goodness we are now on a month to month with Telkom Mobile because we had not yet decided which package to upgrade to! Of course, we will NOT be upgrading in fact we are staying away from Telkom Mobile and telling all our friends about this incident.<br> <br> Does Telkom Nelspruit Branch have a total inability to do business!!!!!<br> <br> Even the Manager looked at us BLANK when we explained the situation. Told him that HIS staff had not done their job. There was NOTHING he could do! What! Has a Manager NO POWER to make a decision or to fix a wrong !!!!! During my 1 1/2 hours in the shop we witnessed at least TWO persons complaining about their service!

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Replies (1)
Telkom
Telkom's reply05 May 2015, 15:56
Official
Hello Sabiemollers,

Thank you for alerting us of this matter.

We have escalated this to the Nelspruit Store Management Team for them to assist. Feedback will follow. Ref: SM108593

Apologies for all inconveniences caused.

Kind Regards
Tebogo Nash
Telkom Social Media