Terrible Service - 22 days later and still no feedback

6 years and 4 contracts later, the service I received was pathetic. I purposely bocked a simcard as it was being used without my consent. As per your consultant Lindane Mkhwa****, the sim card was activated due to "a system error" and was in use, hence I was given a Febrauart bill for R1632.95. I did my part as the consumer and blocked the card and i will not be penalised for your incompetencies.

I went on further to ask if i can lay a complaint as I am not happy with the feedback and I will not be held accountable to pay for telkoms error, I was told to email him and he will get a manager to call me. I have been emailing since 04/02/2020 with no reply.

Is this acceptable service for long standing customers? I have always promoted your brand to all family and friends but not anymore. I will lay complaints on all neccessary platforms up until this matter is resolved.