TERRIBLE SERVICE!!

Item: Telkom
Rating: 1

After COUNTLESS amounts of calls and visits to the store since last year November/December, I AM still waiting for feedback! I have taken out a contract end of September last year and I specifically advised the guy in store to have my account debited every month. I brought in all my banking details and necessary information for this to be processed. During the month of November 2016, I received a notification saying that service/account will now be suspended for "non-payment" which I then went into the store to find out what the problem was. The guy at the Telkom store in Kenilworth Centre then logged a dispute and I was informed that I would get feedback, and to this day I have received nothing. I then called on the 6th January 2017, explained to the consultant what the issue is and assumed she had understood. She then provided me with a case number and advised me that I will be getting a call back withing 7 business days. It is now a week and a half after those 7 days and still no feedback. She also informed me that until my bill was fully paid up which is completely ridiculous as I will then be paying for months of the phone that wasn't in use. I called again today, on the 25th January 2017 and spoke to another consultant. I also asked her to explain to me what notes were under my case and nothing about the debit order not going through was mentioned. I asked her to add in what the BASIS of the issue was and I was told that I'll be getting a call by the end of this week or on Monday. It's really frustrating because now I'm expected to pay a sky-high bill which includes the months I haven't used the phone plus the so-called "outstanding" amount until my account is activated again. Can somebody please get back to me urgently as I am tired of having to call in and find out what's happening. Kind Regards

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