Terrible Service

3 times in the last 4 years, the telephone cable has come loose in the summer winds. Every time, I've experienced the same issue with Telkom - I report it, nothing happens. I escalate it, nothing happens. I write a hellopeter post, they get their ****ing heads out of their asses and fix it. This year it's a new low. Got an sms yesterday informing me the issue had been resolved. Really?! This is what happens when there's a monopoly, the customer gets *****ed over. Anyway, Telkom, if you're taking note of this, my reference number is 241cwk120115. It's been over 3 weeks. Come fix my ****ing line already.