Terrible service
<p>I started as a Telkom customer a view moths ago. With ADSL uncapped line. I enjoyed good service until about October 2016. Due to the "feesmustfall" protest, my children had to write online exams. This is when my trouble started. Our line was off for numerous days. I logged several complaints. Technician came to "rectify" the problem, but service only lasted for a day or two. My last complaint were logged "Dear Customer, Fault 225CWK281216 has been created for Service ID ********** 232. Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS." "Dear Telkom Customer, you will be contacted telephonically within the next 24 hours (Standard business hours" ,apply.)"Your reference number is 557746 on Saturday, 31 December 2016. Earlier a consultant assured me that someone will contact me to refund me for services not rendered for the month of November /December 2016. No one called me since. No technician came to resolve problem. Instead the wifi was on on the 4th the entire day and on the 5th just for telkom to deduct their monthly instalment. Today there's again no service. I cannot pay a service provider for that kind of service. When walking into the telkom shop in Canal Walk the poor young lady juat apologize and say ," I'm not Telkom " when I confront her for the poor service. They gave me the phone as always and let me talk to someone in order to escalate the call. If I had a 24 hour service since November 2016, it is a lot. I had to rush my children to a nearby internet shop to complete their online exams. The one subject where my daughter could easily obtained an A simbol was interrupted due to thia problem. She obtained a B. An A means a merit bonus by the Health Department. I bought a wifi router for R699 from TELKOM at Canal Walk with a simcard to enjoy continuous service but even this couldn't guarantee me the service. They promised 4gigs per month on the router router, but I didn't enjoy this ether. I desperately need intervention. When complaining the say contact 10210, option 2,3or 4. Please help me</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
I have read Telkom's review. My fault report was escaleted on 31 December 2016. It was promised by the technician that he will come to my house on Monday, 02 January 2017. He never came. The wifi was since then switched on for 1 and a half day. Telkom just don't care. I am an individual that is unhappy and I believe there are more, but not everyone insist on quality service. I am on holiday in Mosselbay from today until 13 January 2016. When do they want to solve the problem. I cannot stay at home for a technician to only fix the line to work for one or two days. I want Telkom to take responsibility for their poor service. I payed for services not rendered. Help me please Helopeter
I have read Telkom's review. My fault report was escaleted on 31 December 2016. It was promised by the technician that he will come to my house on Monday, 02 January 2017. He never came. The wifi was since then switched on for 1 and a half day. Telkom just don't care. I am an individual that is unhappy and I believe there are more, but not everyone insist on quality service. I am on holiday in Mosselbay from today until 13 January 2016. When do they want to solve the problem. I cannot stay at home for a technician to only fix the line to work for one or two days. I want Telkom to take responsibility for their poor service. I payed for services not rendered. Help me please Helopeter
Telkom is really unfair. I pay R579 per month for cappless wifi. Since the beginning of November 2016 the service from TELKOM was so poor, my kids had to write online axams at the nearby internet shop. We had to buy data and airtime over the festive season in order to stay connected with family and friends. I was promised by a consultant that I will be reimbursed for services not rendered. It is only right that my money for November and December 2016 is reimbursed. The days that our connection was on, it was not for a full day. To wait until 20 January for my connection to be fixed is too long. Pay back my money, don't tell me about when You planning to fix a broken cable.
Telkom is really unfair. I pay R579 per month for cappless wifi. Since the beginning of November 2016 the service from TELKOM was so poor, my kids had to write online axams at the nearby internet shop. We had to buy data and airtime over the festive season in order to stay connected with family and friends. I was promised by a consultant that I will be reimbursed for services not rendered. It is only right that my money for November and December 2016 is reimbursed. The days that our connection was on, it was not for a full day. To wait until 20 January for my connection to be fixed is too long. Pay back my money, don't tell me about when You planning to fix a broken cable.